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Cookie Policy

Effective Date: March 26, 2026 · Last Updated: March 26, 2026

1. Overview

This Cookie Policy explains how Heroes Haven LLC (“Heroes Haven,” “we,” “our,” or “us”) uses cookies and similar technologies within HH Command Center.

In summary, we use only essential cookies required for the Service to function. We do not use cookies for advertising, behavioral tracking, cross-site tracking, or selling or sharing user data.

2. What Are Cookies?

Cookies are small text files stored on your device to help websites function properly, including maintaining login sessions and security.

3. Cookies We Use

We use only essential cookies:

A. Authentication Cookies (Clerk)

  • Purpose: Secure login and session management
  • Type: Session-based
  • Data: Encrypted session tokens
  • Examples: __session, __clerk_db_jwt

B. Application Security Cookies

  • Purpose: Protect against security threats (CSRF, session validation)
  • Type: Session-based
  • Examples: CSRF tokens, session validation tokens

C. Push Notification Tokens (Firebase)

  • Purpose: Enable reminders and alerts (if enabled by user)
  • Type: Persistent
  • Only created if you enable notifications
  • Can be disabled at any time in Settings

4. What We Do NOT Use

We do not use:

  • Analytics tracking cookies
  • Advertising cookies
  • Social media tracking pixels
  • Third-party behavioral tracking

We use cookieless analytics tools (such as Vercel Analytics) strictly for performance monitoring and reliability improvements. These do not use cookies, do not track individual users, and do not build behavioral profiles.

5. Local Storage

In addition to cookies, the Service uses your browser's local storage to save your preferences and settings, such as:

  • Language preference
  • Theme and display settings
  • Active patient/caregiver selection
  • Dashboard widget preferences

This data stays on your device and is not transmitted to our servers. Clearing your browser data will reset these preferences.

6. Third-Party Services

We use third-party providers to operate the Service, such as authentication providers, hosting providers, and notification services. These providers:

  • Process data only to provide the Service
  • Do not use your data for advertising
  • Do not track you across other websites

7. Managing Cookies

You can control cookies through your browser settings.

Disabling essential cookies may prevent the Service from functioning properly, including login and session management.

8. Service Workers

We may use service workers to enable notifications, improve performance, and support offline functionality. Service workers do not track or profile users.

9. Your Privacy

We do not use cookies or similar technologies for behavioral advertising, profiling, or cross-site tracking. Your data remains private and under your control.

10. Changes to This Policy

We may update this Cookie Policy from time to time. Continued use of the Service following any such update shall constitute your acceptance of the revised policy.

11. Contact

Heroes Haven LLC — support@visitheroeshaven.com

Last updated: March 26, 2026